FAQ
Frequently asked questions
Answers to the questions our clients and partners ask most.
General
What is Send Chap?
Send Chap is an FX, liquidity, global payments and Mobile Money infrastructure platform mainly for businesses, fintechs and financial institutions. A money transfer app for individuals is also available.
Who are your services for?
Fintechs and PSPs, banks and financial institutions, global enterprises, importers and exporters, e-merchants and marketplaces. Individuals use our money transfer app.
Where do you operate?
We connect Africa — primarily West Africa — with Europe, Asia and Canada. Exact availability depends on the service, corridor and your profile.
Businesses
How do I open a business account?
Fill in the contact form. Our team then guides you through verification (KYB) and service setup.
Which documents are required?
Incorporation documents, identification of directors and beneficial owners, proof of address and a description of your business. The exact list is shared during onboarding.
How is pricing set?
Terms depend on services, corridors and volumes, and are presented in a commercial proposal before any commitment.
Mobile Money
What’s the difference between pay-in and payout?
Pay-in (collection) lets you receive a payment from a customer’s Mobile Money wallet. Payout (disbursement) lets you send funds to a wallet.
Which operators are available?
Coverage depends on the country and the integrations live at the time of your onboarding. Our team shares the current list.
API
Where is the documentation?
Full documentation is shared once your access request is approved, together with your test keys.
Is there a test environment?
Yes, a separate test environment is available to approved clients.
Compliance & security
Is Send Chap regulated?
In Canada, DEV STUDIOS CANADA INC., which operates the Send Chap brand, is registered with FINTRAC as a money services business and with the Bank of Canada as a payment service provider. See our Compliance page for details by jurisdiction.
Why do you verify my identity?
Anti-money laundering and counter-terrorist financing regulations require us to know our customers.
How do I report fraud?
Email us immediately at the address on our Compliance page. Never share your codes with anyone claiming to be Send Chap.
Individuals
How do I send money to a loved one?
Download the Send Chap app, verify your identity, add your beneficiary and confirm the transfer.
My transfer is pending — what should I do?
Check the status in the app. If the stated timeframe has passed, contact customer support.
Let's build your international payments together.
Talk to our team about your volumes, corridors and integration needs.
